Sumatra Nature Quest
General Terms of Sales
About Our Tours
Our tours are private and completely customized. Each itinerary is carefully crafted after one or more email or phone conversations to ensure it closely matches your expectations and travel style.
Most tours include breakfast and sometimes lunch – but dinners are not included, giving you the freedom to choose meals based on your preferences.
A half board option can be arranged if you’d like more meals included.
We also offer pre-packaged tours, ideal for travelers looking for a balanced itinerary without the need for extensive planning. These packages are flexible and can be tailored to your needs or combined with customized services.
Accommodation Services
Due to the limited hotel options in Sumatra, we strive to select comfortable and charming accommodations whenever possible.
Please note that outside of the major cities, most accommodations do not have air conditioning but are equipped with fans, and some may not have hot water.
While we do our best to secure your accommodation once a proposal has been sent, we cannot guarantee availability until we have received your deposit.
In the event that the selected options are no longer available, especially during high demand periods such as July and August, we will suggest alternatives of similar standard and charm.
Guide
Upon request, you can be accompanied by an English or French speaking guide (please indicate your preference when requesting a quote). For tours in May, June, July and August, we strongly recommend that you book early if you require a French-speaking guide, as availability is limited during these busy months.
Transport
All our tours include a private air-conditioned vehicle with a dedicated driver for your comfort and flexibility. A cooler with fresh bottled water is also provided during road trips.
Depending on your itinerary, we may also incorporate other modes of transportation such as ferries, motorcycles, taxis, speedboats, or domestic flights with local airlines – always with the goal of providing the most immersive and efficient travel experience possible.
Additional Considerations
Beyond our core services, we’re committed to creating a smooth and enriching travel experience.
Proud of their culture and lifestyle, our local guides are friendly, down-to-earth and genuinely welcoming. They love to share their traditions and knowledge, making each encounter unique and memorable.
You can count on our team for professionalism and authenticity throughout your trip.
Passport & Visa
Each traveler must ensure that their passport is valid for at least 6 months beyond the return date and is in good condition, as Indonesian authorities are strict on these criteria.
It is also the traveler’s responsibility to check the visa requirements for entry into Indonesia, including the validity period of any visa obtained.
Sumatra Nature Quest cannot be held responsible for any trip cancellations, denied entry, or additional costs resulting from an expired or damaged passport, or from overstaying the permitted visa duration.
A Visa on Arrival (VOA) is available in several major Indonesian cities, such as Jakarta, Bali, Surabaya, Medan, Padang, Bandung, Yogyakarta, Makassar, Palembang, Semarang, Surakarta, among others. However, travelers are strongly advised to verify the latest VOA rules and eligible airports before departure, as the list of eligible entry points may change.
Booking Confirmation & Payment Terms
To confirm your booking, simply send us a confirmation by email.
A 30% deposit of the total trip cost is required to secure your reservation. This payment can be made via Wise bank transfer, or by credit card (with a 2% processing fee).
Once the deposit is received, Sumatra Nature Quest guarantees your reserved services.
(For last-minute bookings (less than 31 days before departure), the full payment is required immediately upon confirmation)
The remaining balance (70%) must be paid no later than 31 days before departure.
Once this final payment is made, the price is fixed and non-adjustable.
Prices are calculated in euros (EUR) per person, and are based on double occupancy (double bed or twin beds). For single travelers, a single supplement may apply.
Exchange Rates & Price Revisions
Trip prices are quoted in Indonesian Rupiah (IDR) and converted into euros at an internal exchange rate set by the agency.
To offer competitive and attractive rates, we operate with tight margins.
If the exchange rate fluctuates by more than 3% compared to our reference rate, we reserve the right to revise the price.
In such cases:
Only the unpaid balance (70%) may be adjusted.
The deposit already paid (30%) remains unchanged.
Any revision will be communicated no later than 31 days before departure, and only if the full payment hasn’t yet been made.
Cancellations & Modifications
Sumatra Nature Quest applies cancellation fees to cover the non-refundable costs already incurred (such as hotel bookings, transportation, and administrative services). Last-minute cancellations often result in significant financial losses and may impact availability for other travelers. Our cancellation policy helps ensure fair and efficient travel management.
Cancelations fees :
From booking date to 60 days before departure: 30% of the total trip cost retained
From 30 to 20 days before departure: 50% retained
From 20 to 15 days before departure: 80% retained
Less than 15 days before departure: 100% retained
Modifications :
If you need to modify your trip, a €35 fee per person may apply if Sumatra Nature Quest considers the change to have a significant impact on the overall pricing (e.g. hotel, guide, or itinerary changes).
Additional costs may also be incurred depending on the nature and timing of the requested modifications.
In case of partial cancellation (e.g. one traveler in a group cancels), prices for the remaining participants will be recalculated accordingly, with mutual agreement.
Insurance
We strongly recommend purchasing travel insurance for your trip to Indonesia.
Travel insurance offers valuable protection against unexpected situations such as trip cancellations, lost luggage, medical emergencies, or delays. It provides peace of mind, knowing you’re covered and supported when needed.
Take time to compare options and choose a policy that fits your needs.
This small investment can make a big difference in ensuring a smooth and worry-free experience during your travels with Sumatra Nature Quest.
Complaints & Applicable Law
Complaints :
Any concerns or disputes regarding your trip or the services provided should be addressed directly to Sumatra Nature Quest by email.
Please include any relevant documents to support your claim.
You can contact us at fredpro47@gmail.com.
Applicable Law :
Sumatra Nature Quest is an Indonesian-registered company and operates exclusively under Indonesian law.
Our business is licensed under Business Identification Number (NIB): 2609230164857, which serves as our official business permit, similar to a work license in Europe.
If needed, we are happy to provide a scanned copy of this certificate upon request.
